Overview
At Gaanagam, we are committed to providing our customers with high-quality products and services. If for any reason you are not entirely satisfied with your purchase, we’re here to help.
Returns
- Eligibility: You have 10 days from the date of purchase to request a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Non-returnable items: Certain items are exempt from being returned, such as perishable goods, custom products, and downloadable software.
- Process: To initiate a return, please contact our customer service team at [support email/phone number] with your order number and the reason for the return. We will provide you with the necessary instructions.
- Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
- Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
- Processing Time: Refunds typically take 20 business days to process, depending on your payment method.
- Partial Refunds: In certain situations, only partial refunds are granted (e.g., items not in their original condition, items damaged or missing parts for reasons not due to our error).
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at sales@gaanagam.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at +91 9087815889.
Contact Us
If you have any questions about our Returns & Refund Policy, please contact us:
- Email: sales@gaanagam.com
- Phone: +91 9087815889
- Address: [physical address, if applicable]